Sterling Expands: New Mumbai Office to Elevate Customer Experience Outsourcing
A Strategic Move for Customer Experience Growth
We are thrilled to announce a significant milestone in Sterling’s journey—the launch of our first international office in Mumbai, India. This strategic expansion allows us to better serve our clients in the customer experience (CX) sector, combining cost-efficiency with access to top industry talent.
Why Mumbai? A Strategic Location for CX Outsourcing
Our decision to establish a presence in Mumbai is driven by our commitment to delivering exceptional customer experience solutions. The city offers:
- A thriving business ecosystem – Mumbai is a global hub for outsourcing, home to leading enterprises and a strong support network for businesses.
- Access to top industry talent – A highly skilled, multilingual workforce with expertise in customer service, technical support, and customer engagement.
- Robust infrastructure – A well-developed IT and business infrastructure that ensures seamless operations and scalability.
- Cost-effective outsourcing opportunities – Competitive operational costs allow us to offer high-quality customer experience solutions while optimizing expenses.
By choosing Mumbai, Sterling strengthens its ability to provide scalable, efficient, and high-quality CX outsourcing services tailored to the evolving needs of businesses worldwide.
Strengthening Our Customer Experience Capabilities
By expanding into this dynamic market, we reinforce our ability to provide high-quality, scalable outsourcing serviceswhile maintaining the efficiency and flexibility our clients expect. This move positions Sterling as a stronger, more agile partner for businesses looking to enhance their customer engagement strategies.
Looking Ahead: What’s Next for Sterling?
Last year, we launched a new Customer Experience hub in Poland—take a look. What’s next for Sterling? We’re excited to share insights, challenges, and key learnings from this expansion. Stay tuned for more updates on what the future holds!
