Sterling

Lean on Sterling Customer Experience

Customer Experience Services

Sterling Named Best CX Provider of Central & Eastern Europe

We’re proud to share that Sterling has been recognised as the Best Customer Experience Provider of Central & Eastern Europe! This award highlights our commitment to delivering outstanding, multilingual customer service and consistently high-quality support across markets.

Curious why more and more companies trust us with their CX? Read the blog post here.

Customer expectations are higher than ever and providing consistent, high-quality service can be daunting.

Miscommunication, cultural differences, and inefficiencies can lead to frustration for both you and your customers.

Sterling Customer Experience bridges these gaps with culturally aware multilingual customer support, so your customers feel valued and your brand shines—no matter where they’re based.

We specialise in creating seamless interactions that leave lasting impressions

Our team combines cultural sensitivity with multilingual capabilities to ensure your customers receive exceptional service, tailored solutions to their unique needs.

From reducing operational costs to streamlining processes, we work as an extension of your brand, delivering experiences that build trust and loyalty.

Cultural Sensitivity

Cultural sensitivity

Deliver experiences that reflect cultural nuances

Multilingual Support

Multilingual Support

Engage customers across the globe

Exceptional Quality

Exceptional Quality

Build loyalty with excellent staff

Tailored Solutions

Tailored Solutions

Customised services built around your business needs

Cost-Efficient Operations

Cost-efficient Operations

Maximise resources & reduce unnecessary costs

Streamlining Processes

Streamlining Processes

Simplify workflows and boost operational efficiency

We know what we’re doing

  • Operating in 33 languages to support global markets.
  • Trusted by businesses in over 30 countries.
  • Proven to increase customer retention by up to 20%.
  • Two decades of expertise in creating outstanding customer experiences.

In case of any questions—don’t hesitate to contact us.

Is Sterling Customer Experience your Missing Piece?

CX outsourcing is the strategic delegation of customer-facing services—like support, onboarding, and retention—to expert third-party providers. These partners manage interactions across channels such as phone, email, chat, and social media. The goal is to deliver seamless, empathetic, and efficient service at every touchpoint.

At Sterling, we act as an extension of your brand, aligning with your tone, tools, and values. This approach offers flexibility, scalability, and professionalism that grows with your business.

Outsourcing gives you access to highly trained agents, cutting-edge tools, and proven service methodologies. This results in faster response times, higher accuracy, and consistently excellent customer experiences.

Sterling offers 24/7 multilingual support, ensuring global reach and round-the-clock availability. We track performance through detailed metrics like CSAT and NPS, driving continuous improvement.

With Sterling, your brand delivers world-class service without the overhead.

Not with the right partner—at Sterling, we immerse ourselves in your brand’s identity, tone, and values. Our agents are trained to reflect your culture and customer philosophy, not just follow scripts. Regular feedback loops and calibration sessions ensure we stay aligned with your evolving needs.

We also offer dedicated teams who become deeply familiar with your products and services. The result is a seamless customer experience that feels authentically yours.

Absolutely—CX outsourcing with Sterling is fully customizable to your needs. You can outsource select channels like live chat, social media, or after-hours support while keeping others in-house.

This hybrid model gives you control where it matters most and efficiency where it counts. It’s perfect for handling overflow, seasonal spikes, or launching new services. With Sterling, you get the best of both worlds: flexibility and focus.

At Sterling, data security is a top priority, backed by enterprise-grade protocols and full regulatory compliance. We adhere to standards like GDPR and CCPA, using encrypted systems, access controls, and secure environments.

Our agents are trained in data handling and monitored for compliance. Legal agreements clearly define responsibilities and breach protocols. With Sterling, your customer data is always in safe hands.

Outsourcing with Sterling transforms fixed costs into flexible, usage-based pricing models. You save on recruitment, training, infrastructure, and technology while maintaining high service quality. It’s especially cost-effective for businesses with fluctuating demand. Indirect savings also add up—reduced turnover, less absenteeism, and lower management overhead. Sterling helps you scale efficiently while freeing up resources for growth.

Success is measured through KPIs like First Contact Resolution, CSAT, NPS, and SLA compliance. Sterling provides real-time dashboards and regular reviews to keep you informed and in control. Our quality assurance, sentiment analysis, and customer feedback ensure service stays on-brand and effective. We also track long-term metrics like retention and lifetime value. With Sterling, your CX strategy is always aligned with your business goals.

Yes—scalability is one of Sterling’s core strengths. We can quickly ramp up trained agents to meet seasonal or unexpected demand. Our forecasting tools and flexible staffing ensure consistent service quality at any volume. This guarantees your customers always receive timely, professional support. Sterling helps you stay agile without compromising experience.

Not if it’s done right—Sterling agents are trained to sound and act just like your in-house team. We use your systems, follow your protocols, and speak your brand’s language. Most customers won’t notice a difference unless you choose to disclose it. In fact, many of our clients find Sterling teams deliver faster, more polished service. It’s a seamless extension of your brand, not a compromise.

The transition with Sterling is carefully planned to ensure a smooth handover with minimal disruption. We begin with discovery, training, and documentation, followed by a pilot phase to test and refine. Once ready, the rollout happens in stages with full support and oversight. Regular check-ins and shared dashboards keep everyone aligned. Sterling ensures your outsourced team feels like a natural extension of your own.

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