Sterling Named Best CX Provider of Central & Eastern Europe
We’re proud to share that Sterling has been recognised as the Best Customer Experience Provider of Central & Eastern Europe! This award highlights our commitment to delivering outstanding, multilingual customer service and consistently high-quality support across markets.
Curious why more and more companies trust us with their CX? Read the blog post here.
Customer expectations are higher than ever and providing consistent, high-quality service can be daunting.
Miscommunication, cultural differences, and inefficiencies can lead to frustration for both you and your customers.
Sterling Customer Experience bridges these gaps with culturally aware multilingual customer support, so your customers feel valued and your brand shines—no matter where they’re based.
We specialise in creating seamless interactions that leave lasting impressions
Our team combines cultural sensitivity with multilingual capabilities to ensure your customers receive exceptional service, tailored solutions to their unique needs.
Cultural Sensitivity
Cultural sensitivity
Multilingual Support
Multilingual Support
Exceptional Quality
Exceptional Quality
Tailored Solutions
Tailored Solutions
Cost-Efficient Operations
Cost-efficient Operations
Streamlining Processes
Streamlining Processes
We know what we’re doing
- Operating in 33 languages to support global markets.
- Trusted by businesses in over 30 countries.
- Proven to increase customer retention by up to 20%.
- Two decades of expertise in creating outstanding customer experiences.
In case of any questions—don’t hesitate to contact us.
Is Sterling Customer Experience your Missing Piece?
What is customer experience (CX) outsourcing?
CX outsourcing is the strategic delegation of customer-facing services—like support, onboarding, and retention—to expert third-party providers. These partners manage interactions across channels such as phone, email, chat, and social media. The goal is to deliver seamless, empathetic, and efficient service at every touchpoint.
At Sterling, we act as an extension of your brand, aligning with your tone, tools, and values. This approach offers flexibility, scalability, and professionalism that grows with your business.
How can outsourcing improve our customer service quality?
Outsourcing gives you access to highly trained agents, cutting-edge tools, and proven service methodologies. This results in faster response times, higher accuracy, and consistently excellent customer experiences.
Sterling offers 24/7 multilingual support, ensuring global reach and round-the-clock availability. We track performance through detailed metrics like CSAT and NPS, driving continuous improvement.
With Sterling, your brand delivers world-class service without the overhead.
Is there a risk of losing our brand’s voice when outsourcing?
Not with the right partner—at Sterling, we immerse ourselves in your brand’s identity, tone, and values. Our agents are trained to reflect your culture and customer philosophy, not just follow scripts. Regular feedback loops and calibration sessions ensure we stay aligned with your evolving needs.
We also offer dedicated teams who become deeply familiar with your products and services. The result is a seamless customer experience that feels authentically yours.
Can we outsource only specific customer service channels?
Absolutely—CX outsourcing with Sterling is fully customizable to your needs. You can outsource select channels like live chat, social media, or after-hours support while keeping others in-house.
This hybrid model gives you control where it matters most and efficiency where it counts. It’s perfect for handling overflow, seasonal spikes, or launching new services. With Sterling, you get the best of both worlds: flexibility and focus.
How do we ensure data privacy in outsourced CX operations?
At Sterling, data security is a top priority, backed by enterprise-grade protocols and full regulatory compliance. We adhere to standards like GDPR and CCPA, using encrypted systems, access controls, and secure environments.
Our agents are trained in data handling and monitored for compliance. Legal agreements clearly define responsibilities and breach protocols. With Sterling, your customer data is always in safe hands.
What are the cost implications of outsourcing customer experience?
Outsourcing with Sterling transforms fixed costs into flexible, usage-based pricing models. You save on recruitment, training, infrastructure, and technology while maintaining high service quality. It’s especially cost-effective for businesses with fluctuating demand. Indirect savings also add up—reduced turnover, less absenteeism, and lower management overhead. Sterling helps you scale efficiently while freeing up resources for growth.
How do we measure the success of outsourced customer service?
Success is measured through KPIs like First Contact Resolution, CSAT, NPS, and SLA compliance. Sterling provides real-time dashboards and regular reviews to keep you informed and in control. Our quality assurance, sentiment analysis, and customer feedback ensure service stays on-brand and effective. We also track long-term metrics like retention and lifetime value. With Sterling, your CX strategy is always aligned with your business goals.
Can outsourced teams handle peak periods and scalability?
Yes—scalability is one of Sterling’s core strengths. We can quickly ramp up trained agents to meet seasonal or unexpected demand. Our forecasting tools and flexible staffing ensure consistent service quality at any volume. This guarantees your customers always receive timely, professional support. Sterling helps you stay agile without compromising experience.
Will our customers know they’re interacting with an outsourced team?
Not if it’s done right—Sterling agents are trained to sound and act just like your in-house team. We use your systems, follow your protocols, and speak your brand’s language. Most customers won’t notice a difference unless you choose to disclose it. In fact, many of our clients find Sterling teams deliver faster, more polished service. It’s a seamless extension of your brand, not a compromise.
How do we transition from in-house to outsourced customer service?
The transition with Sterling is carefully planned to ensure a smooth handover with minimal disruption. We begin with discovery, training, and documentation, followed by a pilot phase to test and refine. Once ready, the rollout happens in stages with full support and oversight. Regular check-ins and shared dashboards keep everyone aligned. Sterling ensures your outsourced team feels like a natural extension of your own.
