Worried about overdue payments or strained client relationships?
Sterling Credit Management isn’t just about collecting payments
…it’s about creating a seamless experience that supports your business’s financial health. We act as the Missing Piece of your team, integrating into your systems & culture to ensure steady cash flow.
We bring expertise and precision to every step, safeguarding your reputation while delivering tangible results.
We know what we’re doing
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- Nearly two decades of experience in Credit Management.
- Trusted by over 1000 businesses globally.
- Proven to improve cashflow by 30%.
- Multilingual support, navigating the complexities of international markets.
What is credit management, and why is it important?
Credit management is the process of assessing, monitoring, and collecting outstanding payments from customers. Effective credit control protects your cash flow, reduces bad debt, and strengthens financial stability.
How can outsourcing credit management benefit my business?
Outsourcing gives you access to skilled credit controllers who follow up professionally, reduce overdue invoices, and improve payment cycles – all while freeing up your internal team.
Will outsourcing affect my customer relationships?
Not negatively. A well-handled outsourced credit process is respectful, brand-aligned, and should enhance customer communication by being consistent and proactive.
Can the outsourced team integrate with our existing systems?
Yes. Sterling’s credit management teams can work directly within your CRM or ERP platforms, ensuring full transparency and seamless data flow.
Is our financial data secure when outsourcing?
Absolutely. We use encrypted systems, follow GDPR compliance, and operate within strict access controls to ensure all financial and client data remains protected.
How do we maintain control over outsourced credit management activities?
You retain full oversight through regular reports, access to real-time dashboards, and service performance reviews, including clearly defined escalation procedures. We work as a direct extension of your finance team.
What industries benefit most from outsourced credit management?
Sectors with high transaction volumes or recurring invoices – such as recruitment, IT, professional services, and distribution – often gain the most from professional credit control outsourcing.
Can outsourcing help with international credit management?
Yes. Our multilingual teams manage collections across time zones and currencies, helping you navigate cultural and legal nuances when dealing with international clients.
What is the typical cost structure for outsourced credit management?
Most services are billed as a monthly retainer based on workload or FTE, though results-based or hybrid models are also available, depending on the scope.
How quickly can we expect to see results from outsourcing?
The impact of having a professional service is immediate, as Sterling implements a properly structured and managed chase process. You will typically see a consistent improvement in collections (faster payments) over the first 2 or 3 months.
