You Outsource—We Outperform
Credit control is the process of assessing, monitoring, and collecting outstanding payments from customers. However, many organisations lack the time, resources or expertise to manage this effectively in-house. In such cases, outsourcing credit control can often provide a more efficient and cost-effective solution.
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We get it—late payments can be stressful and disruptive. That’s why our team becomes an extension of your business, handling everything from follow-ups to dispute resolution with care and professionalism. Let us lighten the load so you can focus on what matters: growing your business.
Proven Results
Our clients see at least a 20% reduction in debtor days, with an average improvement of 30%+. Some attain in excess of 65% better cash flow.
Faster Invoice Payments
Our experienced team ensures your invoices get paid quickly while protecting your client relationships.
Your Brand, Your Way
Our service is carried out entirely in your company’s name by a named dedicated, experienced credit controller, supported by a fully trained support team.
Uninterrupted Service
Our clients see at least a 20% reduction in debtor days, with an average improvement of 30%+. Some attain in excess of 65% better cash flow.
Business-Aligned Expertise
Our experienced team ensures your invoices get paid quickly while protecting your client relationships.
Service You Can Trust
Outsourcing your credit control to us is a cost-effective alternative to employing an in-house team, saving you time and resources. You gain the expertise of a dedicated credit control department that manages your sales ledger proactively, resolves invoice queries promptly, and ensures your customers are dealt with professionally. Giving you predictable costs and complete peace of mind.
Sterling pursues over 20,000 customer accounts each month – making more than 5m individual contacts per year​.
Sterling Credit Control isn’t just about collecting payments
…it’s about creating a seamless experience that supports your business’s financial health. We act as the Missing Piece of your team, integrating into your systems & culture to ensure steady cash flow.
We bring expertise and precision to every step, safeguarding your reputation while delivering tangible results.
We know what we’re doing
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- Nearly two decades of experience in Credit Control.
- Trusted by over 1500 businesses globally.
- Proven to improve cashflow by 30%.
- Multilingual support, navigating the complexities of international markets.
Allied Resource's Testimonial
We recently outsourced credit control and some finance aspects to Sterling, a reputable firm also used by credit insurers for collections. They operate under our brand seamlessly, setting up a UK number and emails from our own domain, so clients wouldn’t know the difference.
In just a couple of months, our overall and overdue debt have fallen significantly thanks to their proactive approach – they pick up the phone and get things done. Their updates are clear, they flag issues in line with SLA’s, and unlike traditional staff you never worry about holidays or turnover. What’s more, they are cost-effective compared to UK-based outsourcing.
What is Credit Control, and why is it important?
Credit Control is the process of assessing, monitoring, and collecting outstanding payments from customers. Effective credit control protects your cash flow, reduces bad debt, and strengthens financial stability.
How can outsourcing Credit Control benefit my business?
Outsourcing gives you access to skilled credit controllers who follow up professionally, reduce overdue invoices, and improve payment cycles – all while freeing up your internal team.
Will outsourcing affect my customer relationships?
Not negatively. A well-handled outsourced credit process is respectful, brand-aligned, and should enhance customer communication by being consistent and proactive.
Can the outsourced team integrate with our existing systems?
Yes. Sterling’s credit control teams can work directly within your CRM or ERP platforms, ensuring full transparency and seamless data flow.
Is our financial data secure when outsourcing?
Absolutely. We use encrypted systems, follow GDPR compliance, and operate within strict access controls to ensure all financial and client data remains protected.
How do we maintain control over outsourced credit control activities?
You retain full oversight through regular reports, access to real-time dashboards, and service performance reviews, including clearly defined escalation procedures. We work as a direct extension of your finance team.
What industries benefit most from outsourced credit control?
Sectors with high transaction volumes or recurring invoices – such as recruitment, IT, professional services, and distribution – often gain the most from professional credit control outsourcing.
Can outsourcing help with international credit control?
Yes. Our multilingual teams manage collections across time zones and currencies, helping you navigate cultural and legal nuances when dealing with international clients.
What is the typical cost structure for outsourced credit control?
Most services are billed as a monthly retainer based on workload or FTE, though results-based or hybrid models are also available, depending on the scope.
How quickly can we expect to see results from outsourcing?
The impact of having a professional service is immediate, as Sterling implements a properly structured and managed chase process. You will typically see a consistent improvement in collections (faster payments) over the first 2 or 3 months.
