At Sterling Outsourcing we pride ourselves on being easy to do business with, whilst maintaining a rewarding working environment. Keeping these aspirations in mind has helped us to achieve extremely high staff and customer retention rates. Many of our existing clients and employees joined us more than 10 years ago.

Sterling employs over 50 staff in our Krakow service centre, mainly from England, Ireland and Poland (approx. 60% Polish to 40% ex pats). All staff are fluent in English with most having had experience of working in similar sectors in the UK.

Although all Sterling staff work under the same roof, we operate distinct service lines which co-operate to provide joined-up service. The skills and attributes required for customer-focused credit control are very different from those required in debt recovery, a fact that many of our competitors fail to realise. Equally our accountants have differing skills with each having a relevant degree in Economic or Accountancy and with all studying towards AAT or ACCA, under the wing of our ACCA qualified service manager.

One of the benefits of employing in Krakow is the excellent access to free higher education, with 10 universities producing 40,000 graduates each year, 95% of Sterling’s staff have degrees with 40% at MSc level. The universities work closely with Krakow’s outsourcing community to ensure that courses are relevant to the needs of the sector.

If you’re interested in joining the Sterling team you can see job openings here:

To see what we get up to at our company social events, you can visit our Facebook page:

You can see more about our management below.

JeremyMCICM* – Founder / Director
Jeremy has over 25 years’ experience in business process outsourcing. He moved from London to Poland in 2006 to implement the outsourced credit control service for Sterling’s first client (that client is still with us today). Jeremy enjoys mountain biking in the local forests, skiing, travelling and eating out at some of the fantastic restaurants in Krakow.
GavinMCICM* – Head of Outsourced Services
Gavin joined Sterling in 2010 as a credit control team manager. Previously he had been working as a Service Specialist at Zurich Insurance in the UK but found love in the most unlikely of places, the offshore accounts department. This led him to move to Poland. Gavin enjoys spending time with his two children, supporting Portsmouth Football Club (from a distance), and studying history.
KateMCICM* – Credit Control Team Manager
Kate joined Sterling in 2007 at the age of 19. She managed to combine University study with work, graduating from the Institute of Applied Linguistics at the University of Warsaw, with an M.A. in English Studies. Kate now manages a team of 9 credit controllers, looking after 16 clients from a wide range of sectors. In her spare time, Kate supports FC Barcelona and enjoys challenging herself, be it at the gym or learning a new language.
MikeMCICM*- Credit Control Team Manager
Mike manages 10 credit controllers looking after 11 clients with a combined t/o of £140m p/a. He has a Higher National Diploma in Business Studies with Finance and a BSc in Engineering Management. Prior to joining Sterling Mike worked at various financial institutions in London’s square mile. Mike enjoys cycling, craft beers and most recently has started learning the guitar.
DanielOutsourced Finance Team Manager
Dan has a history in finance having worked for the likes of State Street Bank. He joined Sterling in 2014 and now manages a team of 9 accounting staff providing AP, bank rec, expenses, fixed assets administration for 10 clients. Daniel enjoys playing football in the Polish Football League, and following e-sports.
GraemeDebt Recovery Team Manager
Graeme joined Sterling in 2012 as a credit controller, working his way up to become a team manager, and is now managing the debt recovery team. In his spare time Graeme enjoys competing in online motor racing and supporting the local ice hockey tea