Let's Discover How We Can Support Your Clients
Outsource it to Sterling:
Free Operational Support Review
You Outsource—We Outperform
We support businesses all over the world. Sterling Customer Experience provides multilingual, culturally aware support that ensures your customers feel valued and your business stands out—efficiently, consistently, and globally.
We act as an extension of your brand, aligning with your tone, tools, and values. Scroll down to learn more.
Cultural sensitivity
Our services are designed to respect local customs and nuances, ensuring every customer feels understood.
Multilingual Support
We offer communication solutions in multiple languages to connect with customers across the globe.
Exceptional Quality
Our team delivers consistently high-quality service to build trust and loyalty.
Tailored Solutions
We create customised services that perfectly match your business needs.
Cost-efficient Operations
Our services optimise resources, helping you cut costs without compromising results.
Streamlining Processes
We simplify your workflows, making operations smoother and more efficient.

What would you like to outsource to Sterling? Talk to us today & unlock your customer experience potential.
Service You Can Trust for Your Onshoring and Offshoring Needs
Sterling agents are trained to seamlessly integrate with your in-house team.
We use your systems, follow your protocols, and speak your brand’s language. Your customers experience faster, more polished service without noticing a difference. Sterling isn’t a compromise; it’s an extension of your brand.
Providing 24/7 support, 365 days a year.
We ranked as the top-performing location in customer satisfaction (CSAT) across voice, chat, and email channels.
We achieved 98% service level, above the 95% target.
Over 5 million multi-channel conversations handled every year.
We exceeded performance goals for 18 months in a row, including peak periods.
We reduced first response time to 8 hours across all channels, resulting in 60-hour year-over-year improvement.
We maintained 87% quality vs. an 80% target, even during major process and system changes.

Sterling Named Best CX Provider of Central & Eastern Europe
We’re proud to share that Sterling has been recognised as the Best Customer Experience Provider of Central & Eastern Europe! This award highlights our commitment to delivering outstanding, multilingual customer service and consistently high-quality support across markets. Read the blog post here.
Founder & Director - Reservations Management Company
We have been using Sterling for a number of years. We see them as part of our business […]. They have always acted to the highest professional standard – providing complete transparency at every step to ensure our commercial interests are protected. Most importantly they always get results! Delivering outstanding value.
They have played a big role in the continued growth of our company.
Highly valued and recommended partner.