Sterling Outsourcing has been providing high quality, cost effective outsourced services to clients in the UK, US and Poland since 2006. Our main focus is on business to business order to cash services including accounts receivable, credit control, debt recovery and debt litigation. Whilst our clients come from a multitude of B2B sectors we are particularly strong in professional services sectors with a large number of recruitment agencies and accountancy firms utilising our services. Over the past 10 years we have developed unrivalled expertise in these sectors. Our clients range in size from £0.5m to over £500m turnover businesses with the scope of service varying from pure collections to complete outsourced back-office and customer service.
Sterling is a UK owned and managed business with our service centre in Krakow, Poland. Krakow is the largest outsourcing location outside Asia, with a strong focus on finance and customer service outsourcing. The location gives Sterling excellent access to high quality, experienced staff with lower costs of doing business, allowing us to provide a higher quality service than our competitors more cost effectively. An added benefit of being based in Krakow is that the profile of accounts receivable or debt recovery as a profession is highly regarded, allowing us to retain skilled staff far longer than can be achieved in the UK or US, resulting in a stable, skilled team.
Krakow is ranked by Tholons as the top BPO destination in Europe, and 9th in the world. There is a strong focus on Finance and Accounting outsourcing with over 55,000 people working in service centres and BPO’s. You can see the 2016 report here: http://www.tholons.com/TholonsTop100/pdf/Tholons_Top_100_2016_Executive_Summary_and_Rankings.pdf