New Hub in the House: Sterling Opens New Location in Łódź

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On 4 September 2024, we held a grand opening of Sterling’s newest hub located in Łódź, dedicated to Sterling Customer Experience service. This event marked an exciting chapter of commitment to fostering local talent, innovation, and excellence in customer service.

Held at the beautifully restored LOFTMILL Stara Drukarnia, the event brought together an incredible lineup of guests, partners, and community leaders. Among them were Adam Pustelnik, Vice President of Łódź, Romek Lubaczewski, former PwC Partner, and Pawel Panczyj, Strategy & Business Development Director of ABSL Poland, who shared their insights on business growth and the city’s bright future.

The Event Also Served as an Introduction to Sterling’s New CEO, Harry Virdee

With almost 20 years of experience, a global team of 2,000 professionals, and a client base of over 400, Sterling has built a strong reputation for delivering exceptional outsourcing services. Harry highlighted Poland as a key part of our success story due to its top-tier talent, strong work ethic, multilingual skills, and solid EU compliance standards. It’s the perfect mix for world-class service.

We Believe That Success Starts with People

“People spend a huge part of their lives at work, so it’s important that this environment is open and enjoyable, allowing everyone to grow while being themselves and feeling safe.”

Łódź is on the rise, and we’re excited to be part of its journey! Adam Pustelnik, Deputy Mayor of Łódź, spoke about the city’s vision for attracting talent and creating great job opportunities. In his words:

“This is something that will shape our future—whether we can attract talent and whether we can draw more people not only from within the country but from around the world to build their careers and lives here.”

This belief is what drives us to keep investing in our people and making Poland a top service hub.

Our Plans for the Future

As part of our growth strategy, Sterling has welcomed 100 employees to the new Łódź hub in the past month—and we’re just getting started! As our Director of Customer Experience, Adam Whitmarsh, pointed out, the goal is to grow to 500 people in the next two to three years.

Supporting Business Growth in Poland

Poland continues to be a thriving hub for business services, and we are proud to contribute to its economic growth. Pawel Panczyj, from ABSL Poland, reaffirmed their support for Sterling and other companies driving innovation, saying

“We are committed to working alongside Sterling and other key players to ensure that Poland remains a top destination for business services and a beacon of excellence in this rapidly evolving industry.”