Sterling employs a mixture of British, Irish and Polish staff in our service centre, with the mix approximately 40% British/Irish to 60% Polish employees. All staff are fluent in English with most having had experience of working in similar sectors in the UK. As an English speaking office with UK phone numbers, our clients often forget that we aren’t located just down the road from them wherever they are in the UK.
One of the benefits of employing in Krakow is the excellent access to free higher education, with 10 universities producing 40,000 graduates each year. 95% of Sterling’s staff have degrees with 20% at MSc level. The universities work closely with Krakow’s outsourcing community to ensure that courses are relevant to the needs of the sector.
Although all Sterling staff work under the same roof, we operate distinct service lines which co-operate to provide joined-up service. The skills and attributes required for customer-focused credit control are very different from those required in debt recovery, a fact that many of our competitors fail to realise. Equally our accountants have differing skills with each having a relevant degree in Economic or Accountancy and with all studying towards AAT or ACCA, under the wing of our ACCA qualified service manager.