Our People

At Sterling Outsourcing we pride ourselves on being easy to do business with while maintaining a rewarding working environment. Keeping these aspirations in mind has helped us to achieve extremely high staff and customer retention rates. Many of our existing clients and employees joined us more than 10 years ago.

Although all Sterling staff work under the same roof, we operate distinct service lines that cooperate to provide joined-up service. The skills and attributes required for customer-focused credit control are very different from those required in debt recovery, a fact that many of our competitors fail to realise. Equally, our accountants have differing skills with each having a relevant degree in Economics or Accountancy and with all studying towards AAT or ACCA, under the wing of our ACCA-qualified service manager.

One of the benefits of employing in Krakow is the excellent access to free higher education, with 10 universities producing 40,000 graduates each year, 95% of Sterling’s staff have degrees with 40% at the MSc level. The universities work closely with Krakow’s outsourcing community to ensure that courses are relevant to the needs of the sector.