Another leading London accountancy firm signs with Sterling.
A third leading London Accountancy firm has chosen to outsource credit control and debt recovery to Sterling, this follows a successful trial period. The firm ran a trial with three of their 15 partners for 4 months. During this period Sterling managed to improve cash-flow for the 3 partners by 36%.
Sterling contact clients on behalf of each accountancy firm under their brand. We follow a defined process, working in a customer service oriented manner to ensure that clients pay promptly and happily. Where clients are overdue the service protects the Partner – client relationship by taking the awkward discussion away from the Partner. This process has been described as the ‘good cop, bad cop’ approach by our customers. In addition to protecting the Partner the service has been seen to improve client relations by improving query resolution and responses to client billing inquiries.